Support Ticket

Got a question or need some help with our theme? We are here to help and guide you.

If you are facing any issues with the themes or need instructions to set up the theme, you can check our documentation and video tutorials for step-by-step guidance. The documentation includes all the necessary steps to use and configure the theme.

If you cannot find answers to your questions in the documentation or video tutorials, fill out the form below to submit your support ticket. Our Customer Happiness team will answer your questions as soon as possible.

While submitting the support ticket, please explain the issues with the help of a screenshot or video to make it visually clear. You can use the Chrome extension such as Lightshot to take a screenshot and Loom for recording video(recommended) straight from your browser. It helps our team to quickly identify the issues and provide you with a quick response.

Note: We are not associated with Coachify AI app (Fitness app). If you have any questions related to them, we recommend reaching out to them from here.

⏰ Our standard office hours are 9 AM to 6 PM (UTC +5:45), Monday through Friday. Support is limited on weekends and holidays.

How can we help you?(Required)

Which theme are you using?(Required)

What's your Theme License key?

You can find your license key on your dashboard (My Account Page) on our website.

Website URL

Please enter your website URL where our theme is installed.

Subject(Required)

In a few words, summarize your issue or question.

What's your question?(Required)

Please describe in details what you'd like to know about our themes or services.

What's your question or issue?(Required)

Please describe in brief but detailed.

Please provide the details for your refund request.(Required)

We're happy to help. Provide the details of your refund request so we can help you faster.

Share the screenshots

Drop files here or

Accepted file types: jpg, png, pdf, docx, jpeg, Max. file size: 250 MB.

Upload screenshots to assist in solving your issue.

What's your feature suggestion?(Required)

Help us make better WordPress themes for you! List down the features that you want to request our theme development team. Be as descriptive as much as possible.

Share some reference screenshots

Drop files here or

Accepted file types: jpg, png, pdf, docx, jpeg, Max. file size: 250 MB.

What's your billing question?(Required)

Describe your billing question. The more detail we have, the better we can help you. You can also check our Licensing Policy here - https://wpcoachify.com/licensing-policy/

Please share details about the collaboration.(Required)

Name(Required)

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Email(Required)

Enter Email Confirm Email

Enter your best email so we can get back to you. We recommend using the email used for the purchase on our website.

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